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RETURNS & EXCHANGES POLICY

At Kelor Art, each artwork is carefully hand-painted with attention to detail. We value your satisfaction and are here to assist if your order does not meet expectations.

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30-DAY RETURN POLICY

Return requests may be submitted within 30 days of delivery.

Return shipping responsibility is determined based on the reason for the return:

• If the return is due to damage, loss, or other issues on our side, we will cover the return shipping cost.
• If the return is due to personal preference or any customer-related reason, the return shipping cost will be the responsibility of the customer.

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RETURN ELIGIBILITY

To qualify for a return:

• The request must be submitted within 30 days of delivery;
• The artwork must be in its original condition;
• The artwork must be securely packaged for return (original packaging is recommended).

We recommend keeping all packaging materials until you are fully satisfied with your purchase.

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DAMAGED ITEMS

If your artwork arrives damaged, we sincerely apologize for the inconvenience.

Please contact info@kelorart.com with:

• Your order number
• Clear photos of the artwork and packaging

After review, we will arrange a replacement or provide an appropriate resolution.

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RETURN PROCESS

• Once your return request is approved, the item must be shipped back within 14 days;
• Please retain photos of the packaging and shipment for insurance and reference purposes.

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REFUNDS

Once the returned artwork is received and inspected:

• Refunds will be processed within 3 business days;
• PayPal / Shop Pay refunds may take up to 3 business days to appear;
• Credit card refunds may take 7–15 business days, depending on your bank.